During her 20-year tenure as Vice President of the Library Hotel Collection, the brand astonished the hotel industry by repeatedly earning the#1 highest guest satisfaction rating of any luxury hotel brand in the world, opening the #1 hotel in the world on TripAdvisor, and leading her four New York City hotel teams to hold the four top placements in the city as well as national ranking.
Adele now serves the hospitality industry as a speaker and consultant on how to optimize efficiency and long-term revenue by creating a guest centric culture. As the foremost authority on hospitality reputation marketing and guest loyalty, Adele has been honored as one of the Top 25 Most Extraordinary Minds in Sales & Marketing by the Hospitality Sales and Marketing Association International for achieving unprecedented results in driving revenue through Guest Experience, Reputation Optimization, and Culture.
With her podcast and LinkedIn Newsletter, Get Great Guest Reviews,Adele was humbled to be recognized with some impressive awards from theInternational Hospitality Institute including 100 Most Powerful People in USAHospitality, Top 35 Hospitality Podcasts, and Top 25 Hospitality Social MediaInfluencers. Adele is also a proud graduate of University of Houston’s Conrad N.Hilton College of Global Hospitality Leadership and an active member of theEric Hilton Distinguished Alumni Club at Hilton College.
Now more than ever, stakeholders in the global hospitality industry need to unite, support each other, and stand behind initiatives that promote and advocate for the industry.
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